Where 5-Star Experience Becomes Your Most Profitable Marketing Strategy.
Build a clear customer experience journey that strengthens loyalty, retention, and revenue. The 5 Days to 5 Stars™ Challenge is a LIVE experience for established entrepreneurs ready to elevate how their customers experience their business.
JOIN THE 5 DAYS TO 5 STARS™ CHALLENGE
You Are Already Doing So Much Right
If you are here, it is because you care deeply about the people you serve.
You care about quality. You care about your reputation. You care about how customers feel when they interact with your business. And chances are, you have worked hard to build something you are proud of.
What many successful business owners have never been given is the space or guidance to clearly define the full customer experience journey. Not because they are doing anything wrong. But because no one ever showed them how powerful those moments truly are.
The Opportunity Most Businesses Miss
Most entrepreneurs can talk through what they believe their customer experience looks like.
But when the experience is not clearly defined, small gaps begin to form. Gaps in communication. Gaps in consistency. Gaps in how customers feel before, during, and after they work with you.
Those gaps can quietly impact retention, referrals, reviews, and even team confidence. Not in obvious ways. In subtle ways that add up over time.
This is not about fixing something broken.
It is about strengthening what already exists.
A Gentle Shift That Creates Big Results
When your customer experience is thoughtfully designed, something beautiful happens.
Customers feel cared for.
Teams feel more confident.
Loyalty grows naturally.
Referrals begin to flow with ease.
Five-star experiences are not about perfection. They are about intention. When you lead with intention, five stars become the result.
This is where experience becomes one of your most powerful growth tools.
What You Will Create in 5 Days | The 5-Day Experience Journey
The 5 Days to 5 Stars™ Challenge is a live, guided experience designed to help you step into your business from your customer’s point of view.
Each day focuses on one phase of the customer experience. Each day, you will gently outline that phase for your own business. By the end of the challenge, your experience will no longer live only in your head. It will be clearly defined.
You will walk away with clarity, confidence, and a renewed sense of direction.
Day 1: Pre-Arrival
Learn how the experience truly begins before your customer ever arrives. You’ll discover how anticipation, clarity, and thoughtful communication set the tone and help people feel welcomed before they walk through the door.
Day 2: Arrival
First impressions matter. You’ll explore how arrival moments can create connection, belonging, and confidence through simple, intentional touches that help customers feel seen and supported right away.
Day 3: In-House
This is where the experience comes to life. You’ll learn how to elevate the moments that happen while customers are with you, creating comfort, ease, and a sense of care throughout their journey.
Day 4: Departure
The way someone leaves matters just as much as how they arrive. You’ll learn how to close the experience with gratitude, clarity, and thoughtfulness so customers leave feeling appreciated and cared for.
Day 5: Follow-Up
The relationship doesn’t end at goodbye. You’ll explore gentle, meaningful ways to stay connected after the experience and leave a lasting impression that brings people back.
Meet your host, Kylie Rae, SWAS Live
Kylie Rae Fitzgibbons is a hospitality experience consultant, speaker, and the founder of Service With a Smile. She is the creator of the Service With A Smile framework, a signature approach that helps businesses elevate how customers feel at every touchpoint.
Her journey from Server Assistant to General Manager by the age of 30 shaped her belief that the most meaningful experiences are built through care, connection, and intention. Kylie has transformed her real-world hospitality leadership experience into systems that elevate experience scores, strengthen loyalty, and support healthier bottom lines.
Through the 5 Days to 5 Stars™ Challenge, Kylie gently guides business owners and teams as they define their customer experience and elevate how they serve, one thoughtful moment at a time.
Why This Matters for Your Business
When customers return, refer others, and leave positive reviews, your business grows without constantly chasing new leads.
A clearly defined customer experience supports retention, reduces unnecessary expenses, and helps prevent the loss of both customers and team members.
Five-star reviews are not just kind words. They influence trust, visibility, and buying decisions every single day.
Five stars is not the goal.
Five stars is the outcome of care, clarity, and intention.
Who This Experience Is For
If you have clients, this is for you.
If you have members, this is for you.
If you have a team, this is for you.
If you believe people deserve to feel seen, supported, and appreciated when they work with you, you are exactly where you belong.
A Warm Invitation
5 Days to 5 Stars™ is a live, welcoming experience designed to help you strengthen what is already working and bring clarity to what has been overlooked.
Spots are intentionally limited to keep the experience personal and meaningful.
We would love to have you join us.
