Hillary Folkvord, Owner of RSVP Motel in Bozeman, MT

Kylie guided Hillary through her hotel analysis from start to finish, providing valuable insights and improvements every step of the way. Discover how Kylie’s expertise made a difference in Hillary’s journey!

Step 1 | The Connection Call

The connection call is the game-changer that sets everything in motion. In this quick chat, I’ll get to know you, your goals, and your challenges – all to pave the way for The Experience Audit. This isn’t just about talking; it’s about setting the stage for the “undercover boss” experience, where I dig deep into your business to find hidden growth opportunities. This call matters because it shapes how we approach the audit, making it more impactful and tailored to you. Ready to get started? It all begins with this call.

Step 2 | The Experience Audit

The Experience Audit is a deep dive into your business that goes beyond surface-level insights. Think of it as an “undercover boss” experience where I go behind the scenes to examine your processes, team dynamics, and customer journey, uncovering hidden opportunities and obstacles. This isn’t just about talking – it’s about truly understanding how your business operates. And the best part? We do it at your pace. Whether you’re ready to hit the ground running with gas-pedal energy or prefer a strategic, step-by-step approach, I adjust to your rhythm. The goal is simple: to help you win the race and scale your business authentically and sustainably, no matter how fast or slow you choose to go.

Step 3 | The Growth Strategy

After the undercover boss-style Experience Audit, we’ll meet for the Growth Strategy Call, where I’ll reveal exclusive insights about your business. I evaluate both customer and team member interactions, internally and externally, to give you a complete picture of your brand’s impact.

We dive into Experience Journey Mapping to see how every touchpoint shapes perceptions and align your numbers with growth goals to keep you on track. I’ll celebrate your wins and show you opportunities for growth with actionable recommendations you can implement immediately. You’ll also get access to exclusive tools and resources to support your journey. Ready to make bold moves? It all comes together here.

Wes and Chantelle Farr, La Golondrina Ranch & Retreat

"To call her our saving grace is just not enough credit, Kylie came in and saved the day with her ability to understand our goal and see the needs to get to that goal. She also got us there within our budget, created a timeline, figured out the list of priorities, and then implement a plan to achieve this within a timeline that would set us up for success.

She was able to come in and audit our business, see the need and help us communicate what we knew, but didn't know how to figure out...The best part is that it felt as if it wasn't just getting somebody to help us, it felt like she took it personal, in the best way. 

We felt her heart behind it all, and not just somebody coming in and working hard, but she also wanted us to be successful and enjoying the experience to get there. It brought us so much joy working with her and bonus it was so much fun! For her to step in and create an order from Chaos, was just a blessing beyond measure...

During our time working with her, she wore many hats, strategic planned operator implementer, organizer, strategy consultant, marriage counselor, financial advisor, encourager, problem solver, team lead, public relation handler, and goal crusher. Truly, our only regret was that we didn't find her sooner. I don't know where we would be if she didn't step in and help us, and we are beyond grateful for the success she brought us during her time working with us. Kylie thank you for being you, you are truly a blessing beyond measure!"

Maddy Tavares, Founder of The Clean Bee

"Kylie Rae is a valuable asset to any person, team or organization that is looking to infuse productive, actionable positivity into their life. A topic that can often be passive with just quotes/ideas that don't actually translate into action, Kylie is able to integrate practices that actually drive results. She inspires change and motivates growth with a personal, down to Earth approach that anyone can appreciate. It you get the chance to work with her, you must! I'm so grateful for all the insights and actionable steps she has provided me with over the years. I absolutely appreciate her mentorship and guidance."

Ashley Lawson, Partner of Achieve Incentives & Meetings

"As a global event firm, the pandemic hit us hard. But we knew we wanted to not just survive - but thrive through it. So we brought in Kylie Rae for the Service with a Smile (SWAS) training.  It gave us new tools and empowered our team members to co-create our service standards, which in turn instilled a more personal purpose into our work.  SWAS has been the best investment we have made as a company to weave productivity and pride throughout all of our processes."

When You Smile, The Whole Word Smiles With You!

From Server Assistant to General Manager by 30...

It wasn't so long ago that I was where you are and I know that it feels like to want to find freedom and flexibility.

Over the past decade, I've helped 1500+ service professionals achieve mindset shifts, improved guest service scores, employee engagement and a boost to the bottom line.

Positivity: The Foundation for Growth

Positivity isn’t just about having a good attitude – it’s about creating an environment where ideas flourish and people thrive. During the Growth Strategy Call, we focus on what’s working well and build on those successes. This positive approach fosters open communication, collaboration, and a mindset geared toward growth and opportunity. By celebrating wins and embracing challenges as opportunities, we set the stage for transformative growth that feels motivating and sustainable.

Productivity: Turning Strategy into Action

Great ideas are only as powerful as their execution. That’s why productivity is at the heart of The Experience Audit. By going behind the scenes, I analyze how your business operates, from internal team dynamics to customer interactions, pinpointing where productivity can be optimized. Experience Journey Mapping reveals inefficiencies and bottlenecks, enabling you to streamline operations and maximize impact. When you know exactly where to focus your energy, you can achieve more in less time, accelerating growth and scaling with ease.

Profitability: Growing your Business Sustainably

At the end of the day, profitability is the ultimate goal. During the Growth Strategy Call, I align your numbers with your growth goals, ensuring every recommendation drives measurable results. By celebrating your current wins and strategically addressing opportunities for growth, I provide actionable insights that boost your bottom line. This isn’t just about quick wins – it’s about building a sustainable, profitable business that continues to grow long after our work together is done.