Elevating Experiences — On Site and On Stage

When You Smile, The Whole Word Smiles With You!

From Server Assistant to General Manager by 30… Kylie Rae has walked the walk of true service leadership. With over 16 years of luxury hospitality experience, she now helps others rise — not just in title, but in purpose, impact, and clarity.

As the founder of Service with a Smile, Kylie has trained over 1,500 service professionals to think differently, lead boldly, and deliver five-star experiences — from the inside out. Whether she’s speaking on stage or working behind the scenes through her signature Experience Audit, her mission remains the same: to elevate service, energize teams, and help leaders create cultures where people feel valued and perform at their best.

Kylie is a certified Positive Mindset Coach and international keynote speaker known for blending storytelling, strategy, and soul. Her work has helped teams boost employee engagement, improve guest service scores, increase profitability, and step confidently into a culture of excellence.

Her areas of expertise include:

• Experience Journey Mapping

• Positive Mindset + Leadership

• Strategic Goal Setting + Team Alignment

• Culture-Building + Engagement

• Creative Problem Solving

• Service Standards That Stick

Born and raised in Lancaster, Pennsylvania, Kylie credits her roots in old-fashioned Southern hospitality for shaping her people-first approach. She knows firsthand what it feels like to crave freedom, flexibility, and fulfillment — and now she helps others find it by transforming the way they lead and serve.